Refund and Returns Policy

Effective Date: January 2, 2025

At Luxemajessty, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, our Refund and Returns Policy is designed to provide a smooth and hassle-free process.

Eligibility for Returns

  1. Products must be returned within 30 days of the delivery date.
  2. Items must be unused, in their original condition, and include all packaging and tags.
  3. Proof of purchase (e.g., receipt or order confirmation) is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made jewelry
  • Items purchased on clearance or marked as final sale
  • Gift cards

Refund Process

  1. Inspection: Returned items will be inspected upon receipt to ensure they meet the return eligibility criteria.
  2. Refund Method: Refunds will be issued to the original payment method within 7-10 business days after approval.
  3. Shipping Costs: Original shipping costs are non-refundable. Return shipping fees are the responsibility of the customer unless the item was defective or incorrect.

Exchanges

We offer exchanges for eligible items. If you would like a different size, color, or product, please contact us within 30 days of delivery to initiate the exchange process.

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact our customer service team within 7 days of delivery.
  2. Provide photos of the damaged or defective item for assessment.
  3. We will replace the item or issue a full refund, including shipping costs.

How to Initiate a Return or Exchange

  1. Contact our customer service team via:
  2. Pack the item securely and include your proof of purchase.
  3. Ship the item to the address provided by our team.

Changes to This Policy

Luxemajessty reserves the right to update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Luxemajessty. We are dedicated to providing premium jewelry and exceptional customer service.