Refund and Return Policy

Effective Date: October 14, 2024

At Luxemajessty Shop, we stand behind the quality of our products. If you are not completely satisfied with your purchase, please review our Refund and Return Policy.

1. Eligibility for Returns

  • Products must be returned within 30 days of receipt.
  • Items must be unused, unworn, and in their original packaging.

2. Non-Returnable Items

  • Custom jewelry, gift cards, and sale items are non-returnable.
  • For hygiene reasons, earrings cannot be returned unless defective.

3. Refund Process

  • Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to your original payment method.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service for returns.

5. Exchange Policy

  • We only replace items if they are defective or damaged. To request an exchange, contact us at contact@luxemajessty.com.

6. Damaged or Defective Items

  • If your item arrives damaged or defective, please notify us within 7 days of delivery for a replacement or refund.

7. Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, please check with your bank. For further assistance, contact us at contact@luxemajessty.com.

8. Gift Returns

  • If the item was marked as a gift when purchased, you will receive a gift credit for the value of your return.

9. How to Initiate a Return

10. Contact Us for Assistance

  • For any questions or concerns about your return or refund, reach out to us via email or phone at (845) 651-0295.