Sales Policy

Effective Date: January 2, 2025

At Luxemajessty, we are committed to providing a seamless shopping experience. This Sales Policy outlines the terms and conditions for purchasing our products. By placing an order, you agree to the terms described below.

Order Placement

  1. Accuracy of Information: Customers must ensure that all order details, including shipping address and contact information, are accurate at the time of purchase.
  2. Order Confirmation: Upon placing an order, you will receive a confirmation email with your order details. If you do not receive this email, please contact our customer service team.

Pricing and Payments

  1. Pricing: All prices are listed in USD and are subject to change without prior notice.
  2. Taxes: Applicable sales taxes will be calculated and displayed at checkout.
  3. Payment Methods: We accept major credit/debit cards and other payment options as displayed during checkout.
  4. Payment Security: All transactions are processed through secure payment gateways to ensure your financial information is protected.

Shipping and Delivery

  1. Shipping Fees: Shipping costs will be calculated at checkout and vary based on your location and chosen shipping method.
  2. Delivery Time: Estimated delivery times will be provided at checkout. Delays caused by shipping carriers or customs are beyond our control.
  3. International Shipping: Customers are responsible for any customs duties, taxes, or fees for international shipments.

Cancellation Policy

  1. Orders may be canceled within 24 hours of placement by contacting our customer service team.
  2. After 24 hours, cancellation requests cannot be guaranteed, as orders may already be in the shipping process.

Product Availability

  1. Stock: Products are subject to availability. In the event of a stock issue, you will be notified promptly, and alternative options or a refund will be provided.
  2. Custom Orders: Custom or personalized jewelry may require additional processing time, which will be communicated during the order process.

Limitation of Liability

Luxemajessty is not liable for any indirect, incidental, or consequential damages resulting from the purchase or use of our products, except as required by law.

Customer Service

For questions or concerns about your purchase, please contact us:

Changes to This Policy

Luxemajessty reserves the right to update this Sales Policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for shopping with Luxemajessty. We look forward to serving you with elegance and excellence.