Shipping Policy

Effective Date: January 2, 2025

At Luxemajessty, we strive to ensure that your orders are delivered promptly and securely. This Shipping Policy outlines our shipping methods, timelines, and terms.

Shipping Methods

  1. Standard Shipping: Delivery within 5-7 business days for domestic orders.
  2. Expedited Shipping: Delivery within 2-3 business days for an additional fee.
  3. International Shipping: Delivery times vary based on the destination, typically 7-14 business days.

Shipping Costs

  1. Domestic Shipping:

    • Standard shipping fees are calculated at checkout based on the order total and delivery location.
    • Expedited shipping is available for an additional charge.

  2. International Shipping:

    • Costs are calculated at checkout. Customers are responsible for customs duties, taxes, or additional fees charged by their country.

Processing Time

  1. Orders are typically processed within 1-2 business days after payment confirmation.
  2. Processing times may vary during holidays, promotions, or unforeseen circumstances.

Delivery Times

  1. Delivery times are estimates and may vary due to factors such as carrier delays, weather conditions, or customs processing for international orders.
  2. Luxemajessty is not responsible for delays caused by shipping carriers or customs clearance.

Tracking Information

  1. Once your order is shipped, a tracking number will be provided via email.
  2. You can use the tracking number to monitor your shipment’s progress through the carrier’s website.

Lost or Damaged Shipments

  1. If your order is lost or arrives damaged, please contact us within 7 days of the delivery date.
  2. Provide photos of damaged items and packaging for assessment. We will assist in filing claims with the shipping carrier.

Undeliverable Packages

  1. If a package is returned to us due to an incorrect or incomplete address, customers are responsible for additional shipping charges to reship the item.
  2. If the customer chooses to cancel the order instead of reshipping, the original shipping fee will not be refunded.

Shipping Restrictions

  1. We currently do not ship to PO boxes or APO/FPO addresses.
  2. Certain products may have restrictions on international shipping due to customs regulations.

Changes to This Policy

Luxemajessty reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about your shipment, please contact us:

Thank you for choosing Luxemajessty. We are committed to delivering your orders with care and efficiency.